Privacy Policy

Last updated: January 4, 2026

Eidos Labs Inc. (operating as Eidos Skincare, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.eidosskincare.com (the “Website”) or interact with our services.

By accessing or using our Website, you agree to this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Shipping and billing address
• Phone number
• Order and purchase details

Payment Information

All payments are processed securely by third-party payment processors (such as Shopify Payments or Stripe). We do not store or have access to your full payment card details.

Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address
• Device and browser information
• Pages visited and interaction data
• Approximate location (country/region)

This information is collected using cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate order updates and service messages
• Send marketing emails (only if you opt-in)
• Improve our Website and user experience
• Detect fraud and protect our business

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality
• Analyze site traffic and usage
• Support marketing and remarketing efforts

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

4. Third-Party Services

We may share limited information with trusted third-party service providers who help us operate our business, including:

• Website hosting and e-commerce platform providers
• Payment processors
• Email marketing platforms
• Analytics providers (e.g., Google Analytics, Meta Pixel)

These providers may only use your information to perform services on our behalf and are required to protect it.

5. Marketing Communications

If you subscribe to our mailing list, we may send you promotional emails. You can unsubscribe at any time using the link provided in our emails.

Transactional emails (order confirmations, shipping updates) are sent regardless of marketing preferences.

6. Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide services, and meet legal, tax, and accounting obligations. When no longer required, your information is securely deleted or anonymized.

7. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take data protection seriously and work to prevent unauthorized access.

8. International Transfers

We are based in Canada. Your information may be processed or stored outside your country of residence, including in the United States. By using our Website, you consent to such transfers in accordance with this Privacy Policy.

9. Your Privacy Rights

Canadian Residents (PIPEDA)

You have the right to access and request correction of your personal information.

European Economic Area (GDPR)

If you are located in the EEA, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability

California Residents (CCPA)

California residents have the right to:

• Request disclosure of personal information collected
• Request deletion of personal information
• Opt out of the sale of personal information

We do not sell personal information.

To exercise any privacy rights, contact us using the details below.

10. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes means you accept the revised policy.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

Eidos Skincare
London, Ontario, Canada
Email: support@eidosskincare.com